FREE DELIVERY ON ORDERS OVER £100
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sales@fitandfurnish.co.uk
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TERMS AND CONDITIONS OF USE


We endeavour to deliver goods in the condition in which we purchased, but in the event that there is a manufacturer error or courier damage, then we shall replace all items that need replacing free of charge. (Please allow us time to do this as some items will have to be made) As per internet regulations, if you, the customer have purchased items that are not right for you, then you are at liberty to return the goods within 7 days, but all return courier costs must be covered by you, the customer. For foreign shipping costs; in the event you cancel an order from abroad that has already shipped, you must pay both outgoing and return costs before a refund can occur.  
Customer advice - it is always advisable to sign for goods as "Unchecked", as couriers do not normally wait around long enough for you to check the goods. 

 

We wish that all our customers are happy from their purchases and we endeavour to sort out ANY problems encountered as soon as possible.

 

Pricing and Availability
All prices are inclusive of VAT or equivalent sales tax, where applicable.

 

Whilst we try to ensure that all pricing information appearing on our Site is accurate, errors do sometimes occur.  If we discover an error in the price of any Product(s) which you have ordered, we will notify you of this as soon as possible and give you the option to either reconfirm your order at the correct price or to cancel it.  Where you cancel after having paid for the goods, we will provide a full refund.

 

We use 25 different suppliers, and each has differing delivery lead times. We will try to provide the most up-to-date information concerning the availability of Products sold by through our Site, including informing you of non-availability.  However, you accept this is an indication only and that we are unable to be more specific about availability of particular Products.

As we process your order, we will inform you by e-mail as soon as possible if it turns out that any Product(s) for which you have placed an order are unavailable; in those circumstances you have the option of a part refund, thus only placing a deposit, due to the wait time you may have to endure, with balance payable on arrival of goods to us.

 

In circumstances where any information provided contains errors or is out-of-date, we may correct such errors, inaccuracies or omissions without the need to give you prior notice of such changes.  We shall be entitled to refuse to meet or fulfil any order based on inaccurate information, to include without limitation, errors, inaccuracies or out-of-date information concerning price, payment terms, availability or delivery.

 

We try to ensure that any means of payment used is not subject to unauthorised use and therefore you give us your consent to validation checks being made, including the validation of personal information supplied against records contained within third party databases.  Any information submitted will only be used for such verification and will not be used for any other purpose.  

 

As for Made to Measure Bespoke items, these are non-refundable as these are special orders to your requirements, if your item arrives damaged then a replacement will be sourced.

 

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay in 3

Pay later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

 

 

PRIVACY POLICY
 

This privacy policy sets out how uses and protects any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What we collect

We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

 

For a list of cookies we collect see below.

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

 

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Name: PHPSESSID
Typical content: randomly generated number
Expires: when user exits browser

Name: style
Typical content: stores the user's preference to whether they wish to view products in a list or a grid
Expires: 1 year

Name: key
Typical content: randomly generated number to remember the user for their next visit
Expires: 4 weeks

Name: bkey
Typical content: randomly generated number to remember the basket contents for the customers next visit
Expires: 4 weeks

Name: facebookLike
Typical content: used for promotional offers, stores whether the customer has "liked" the website on Facebook
Expires: 4 weeks

Name: allowAllCookies
Typical content: stores the user's preference to whether they wish to allow all Cookies on this Website or not
Expires: 1 year

 

Google Analytics Cookies

Name: _utma
Typical content: randomly generated number
Expires: 2 years

Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes

Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser

Name: _utmv
Typical content: randomly generated number
Expires: 2 years

Name: _utmz
Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
Expires: 6 months

 

For further details on the cookies set by Google Analytics, see the link below.

Cookies set by Google Analytics